FAQ
Frequently Asked Questions
What is MoonCuddle?
MoonCuddle is an Indian sleep brand focused on creating thoughtfully designed body pillows that help you sleep more comfortably. Our signature body pillow is made for side sleepers, pregnancy support, lounging, reading, and anyone who enjoys hugging a pillow while sleeping.
Who is the MoonCuddle Body Pillow for?
MoonCuddle is perfect for:
- Side sleepers
- Back and hip pain sufferers
- Pregnant women (with medical guidance)
- People recovering from long workdays
- Anyone who enjoys hugging a pillow while sleeping
- People looking for extra comfort while reading or watching TV
How does a body pillow improve sleep?
A body pillow helps keep your spine, hips, and knees in better alignment while you sleep. It also reduces pressure on your shoulders and lower back, making side sleeping significantly more comfortable.
Is MoonCuddle suitable for pregnancy?
Yes. Many expecting mothers use body pillows to support their growing bump, back, and legs while sleeping. If you have any pregnancy-related medical concerns, we recommend consulting your healthcare provider before use.
What are the dimensions of the pillow?
The MoonCuddle Body Pillow is generously sized to provide full-body support from head to knees. Exact dimensions are listed on the product page.
How much does the pillow weigh?
Our body pillow is designed with a premium high-density filling that provides the perfect balance between softness and support. The weight is mentioned on the product page for complete transparency.
Will the pillow lose its shape over time?
No. We use high-quality filling that is designed to retain its loft and support even with regular use. Like any premium pillow, occasional fluffing helps maintain its shape.
Is the cover removable?
Yes. The MoonCuddle pillow comes with a removable cover that can be easily taken off for washing.
Is the cover machine washable?
Yes. We recommend washing the cover in cold water on a gentle cycle and air drying it for the best results.
Can I wash the inner pillow?
We recommend spot cleaning the inner pillow only. Washing the inner filling may reduce its lifespan and affect its support.
Is the fabric suitable for Indian weather?
Yes. MoonCuddle is designed with breathable materials that remain comfortable throughout the year, including warm Indian summers.
Does the pillow get too hot while sleeping?
Our fabric is chosen for breathability and comfort. While no pillow can remain completely cool in extremely hot conditions, the cover is designed to promote airflow and reduce heat build-up.
Does MoonCuddle come with a pillow cover?
Yes. Every MoonCuddle Body Pillow includes a premium removable cover.
Can I buy extra pillow covers?
We're working on introducing additional colours and replacement covers. Stay subscribed to our newsletter for updates.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery typically takes:
- Metro cities: 2–5 business days
- Other locations: 4–7 business days
Delivery timelines may vary during festivals, holidays, or unforeseen logistics delays.
Do you ship across India?
Yes. We deliver to most serviceable PIN codes across India.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email and SMS with your tracking link.
Can I cancel my order?
Orders can usually be cancelled before they are dispatched. Once shipped, cancellations may not be possible. Please refer to our Refund, Return & Cancellation Policy for complete details.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order number and photos of the product. Our support team will help resolve the issue as quickly as possible.
What is your return policy?
Returns are accepted according to the terms outlined in our Refund, Return & Cancellation Policy. Please review that page for eligibility, timelines, and conditions.
Is Cash on Delivery (COD) available?
Cash on Delivery may be available for eligible PIN codes. Availability will be shown during checkout.
How can I contact MoonCuddle?
You can reach our customer support team anytime.
Email: mooncuddlesupport@gmail.com
We aim to respond to all queries within 24–48 business hours.
Do you offer a warranty?
If your product has a manufacturing defect, please contact us immediately after delivery with photos and your order details. We'll review the issue and provide an appropriate resolution.
Still have questions?
We're always happy to help. Email us at mooncuddlesupport@gmail.com, and our support team will get back to you as soon as possible.