Privacy policy

Last Updated: August 2026

At MoonCuddle, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use MoonCuddle, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Payment Details (processed securely by our payment partners)
  • Order History

Device & Usage Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source

Cookies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Provide a better shopping experience

You can disable cookies through your browser settings, although certain website features may not function properly.

2. How We Use Your Information

Your information helps us:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Respond to your inquiries
  • Send promotional offers and newsletters (only if you choose to receive them)

3. Payment Information

MoonCuddle does not store your complete debit card, credit card, UPI, or banking information.

All payments are processed through secure third-party payment gateways that comply with industry security standards.

4. Sharing Your Information

We never sell or rent your personal information.

We may share your information only with trusted service providers such as:

  • Payment Gateway Providers
  • Shipping & Logistics Partners
  • Customer Support Platforms
  • Marketing & Email Service Providers
  • Government or Legal Authorities where required by applicable law

These partners only receive the information necessary to perform their services.

5. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

  • Product launches
  • Special offers
  • Discount campaigns
  • Sleep wellness tips

You can unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting us.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Once the information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may include links or integrations with third-party services such as:

  • Payment gateways
  • Shipping providers
  • Analytics services
  • Social media platforms

These third parties operate under their own privacy policies, and we encourage you to review them.

10. Children's Privacy

MoonCuddle does not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

MoonCuddle

Email: support@mooncuddle.in

Website: www.mooncuddle.com

Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Compliance Note

This policy is written for an Indian ecommerce business and is aligned with common privacy practices, including principles reflected in India's Digital Personal Data Protection framework. It should still be reviewed with your legal advisor before publication if you require formal legal compliance.