Shipping Policy

Last Updated: August 2026

At MoonCuddle, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver your orders across India.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During product launches, festive seasons, or sale events, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver across India through trusted courier partners.

If your PIN code is serviceable, your order will be delivered directly to your doorstep.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

These timelines are estimates and may vary depending on courier operations, weather conditions, local restrictions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • From time to time, MoonCuddle may offer Free Shipping on eligible orders or promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive:

  • A Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details

You can track your shipment using the tracking link shared with you.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If the delivery is unsuccessful due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect contact number
  • Refusal to accept delivery

The shipment may be returned to us.

Any re-shipping charges for such orders may need to be borne by the customer.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

MoonCuddle is not responsible for delays or failed deliveries caused by:

  • Incorrect Address
  • Incorrect PIN Code
  • Incorrect Phone Number
  • Incomplete Address Details

If an order has not yet been dispatched, please contact our support team immediately to request an address update.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  1. Take clear photos of the package before opening it.
  2. Contact us within 48 hours of delivery.
  3. Share your order number along with photos or videos.

After verification, we will arrange a replacement or appropriate resolution where applicable.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Government restrictions
  • Courier network disruptions
  • Other events beyond our reasonable control

We appreciate your patience in such situations.

10. International Shipping

At present, MoonCuddle ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

11. Order Status

You can check your order status using the tracking link sent via email or SMS after dispatch.

If you have not received tracking details within 48 hours after placing your order, please contact our customer support team.

12. Contact Us

For any questions regarding shipping or delivery, please contact us:

MoonCuddle

Email: support@mooncuddle.in

Website: www.mooncuddle.in

Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)