Terms of Service

Last Updated: August 2026

Welcome to MoonCuddle. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You have the legal capacity to enter into a binding agreement.

2. Products & Availability

MoonCuddle offers premium sleep and comfort products, including body pillows and related accessories.

While we strive to ensure that product descriptions, images, specifications, and pricing are accurate, occasional errors may occur. We reserve the right to correct any errors, update product information, or discontinue products without prior notice.

Product images are for illustrative purposes only. Actual colours may vary slightly due to lighting, photography, and display settings.

3. Pricing & Payments

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are inclusive or exclusive of applicable taxes as displayed during checkout.
  • Payments are processed securely through trusted third-party payment gateways.
  • MoonCuddle does not store your complete card, UPI, or banking credentials.

We reserve the right to refuse or cancel any order in cases of pricing errors, suspected fraud, payment issues, or product unavailability.

4. Order Acceptance

After placing an order, you will receive an order confirmation email or SMS.

This confirmation acknowledges receipt of your order but does not constitute acceptance. An order is considered accepted only after it has been packed and dispatched.

We reserve the right to cancel any order for reasons including but not limited to:

  • Product unavailability
  • Payment verification failure
  • Suspected fraudulent activity
  • Incorrect pricing or technical errors
  • Incomplete or inaccurate customer information

If your order is cancelled after payment has been received, a full refund will be processed.

5. Shipping & Delivery

Shipping timelines are estimates and may vary depending on your location, courier services, weather conditions, festivals, or circumstances beyond our control.

For complete details, please refer to our Shipping Policy.

6. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy.

For hygiene and customer safety reasons:

  • Products must be unused, unwashed, and returned in their original sealed packaging.
  • Return or refund requests must be initiated within 7 days of delivery.
  • Used or opened sleep products are not eligible for return unless they were delivered damaged, defective, or incorrect.

7. User Responsibilities

When using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Submit false, misleading, or fraudulent information.
  • Attempt to interfere with the website's security or functionality.
  • Copy, reproduce, distribute, or commercially exploit any content without our written permission.
  • Upload malicious software, viruses, or harmful code.

8. Intellectual Property

All content on the MoonCuddle website, including but not limited to:

  • Logos
  • Brand names
  • Product designs
  • Images
  • Graphics
  • Videos
  • Website layout
  • Text and content

is owned by or licensed to MoonCuddle and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, MoonCuddle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use our website or products.
  • Delayed deliveries caused by third parties.
  • Technical interruptions or website downtime.
  • Loss of profits, business opportunities, or data.

Our total liability for any claim relating to an order shall not exceed the amount paid for that specific order.

10. Warranty Disclaimer

Except where required by applicable law, all products are provided on an "as available" and "as is" basis.

MoonCuddle does not guarantee that:

  • The website will always be uninterrupted or error-free.
  • Product colours displayed on your screen will exactly match the physical product.
  • Every product will meet individual comfort preferences, as sleeping comfort is subjective.

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective immediately upon being published on this page. Continued use of our website after updates constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, unless otherwise required by applicable law.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MoonCuddle

Email: support@mooncuddle.in

Website: www.mooncuddle.in

Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)